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At The Art of Taps, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, we offer a simple and hassle-free returns process.
You have 14 days from the date you receive your order to return eligible items.
Items must be unused, in their original condition, and returned with their original packaging, labels and accessories. Our customer support team will assist you throughout the entire process.
Restocking fee: £0 – we do not charge any restocking fees for returns.
Return period: You have 14 days from the date you receive your order to return eligible items.
Condition of items: Items must be unused, in their original condition, and returned with their original packaging, labels and accessories.
Easy returns: Our customer support team will assist you throughout the entire process.
Restocking fee: £0 – we do not charge any restocking fees for returns.
For faulty or incorrect products: There is no cost to the customer. This applies if the product received is incorrect, damaged during delivery or otherwise faulty.
If you change your mind: The customer is responsible for the actual cost of returning the item. This applies if the customer ordered the wrong item, the item is unsuitable, or the customer no longer wants it. Original delivery charges are non-refundable.
1. Contact us: Send an email to contact@theartoftaps.com with your order number and the reason for your return.
2. Pack your item: Carefully repack the item in its original packaging, including all accessories, labels and documents.
3. Send it back: Return your item according to the instructions provided in your return authorisation email. You may use Royal Mail or another delivery method recommended in that email.
Inspection: Once we receive your returned item, we will inspect it to ensure that it meets our return requirements.
Refund timeframe: Once approved, your refund will be processed. Please allow up to 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
If you would like to exchange your item for another product, please contact us at contact@theartoftaps.com, and we will assist you with the exchange process.
For hygiene and safety reasons, certain items may not be eligible for return. These products will be clearly identified as non-returnable on their respective product pages.
Please visit our FAQ page or contact our customer service team.
Store Name: The Art of Taps
Address: 96 Mitre Rd, London SE1 8PT, United Kingdom
Email: contact@theartoftaps.com
Phone: +44 7223 566334
Customer Service Hours: Monday to Friday, 8:00 AM to 6:00 PM (UK time)
Response Time: We aim to respond within 1 business day.
Have a Question?
Visit our FAQ page or contact our customer service team.
14 DAYS
Return policy
5/7 DAYS
Customer support